Technical Support Specialists

Polyplus-transfection is a company focused on helping our Customers be highly successful with their science by providing them with fast and efficient technical support – where you can talk to a real person and not an “interactive voice response technology”.

Polyplus-transfection Technical Support

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94% of our customers are satisfied

In 2017, 94% of our customers found the technical support to be excellent or good, and over 96% would use this service again or recommend it to a friend!

Technical Support - Overall impression
Fig. 1: Overall impression of Polyplus technical support in 2016.

Technical Support - Recommendation
Fig. 2: Percentage of customers that would use Polyplus technical support again or recommend it to a friend.

What our customers say

Here is what our customers say about us:

“I appreciate hearing back promptly with thorough information. I could tell that they took my questions seriously and gathered all the relevant information for their response”

“The Tech Support was very helpful and competent in answering any enquiry within a short period of time. Willing also to help in designing experiments with customers. This type of service makes a researcher to prefer a company among others”

“Every time I’ve had a somewhat unusual query the tech support have done their best to give me as much info as possible and in a prompt and friendly manner. Many thanks.”

“I appreciate the technical support’s assistance in guiding me through my experiments. It is tremendously helpful in our scientific progress, thank you! Please keep up the great work!”

A team of highly educated scientists

Our friendly Technical Support team is composed of highly educated scientists, PhDs and Engineers, with extensive hands on experience in cell culture and transfection. We are dedicated to help our Customers reach their goals by proposing different services such as: protocol optimization, personalized transfection conditions, tailored protocols for in vivo delivery… We are also always pleased to answer any scientific question you may have concerning transfection mechanisms.

Polyplus-transfection Technical and Scientific Support is available by phone at + 33 390 406 187 from 9:00 am to 5:00 pm CEST and by email using our Contact form. You will receive a personalized answer generally within 48 hours.

Get ready for a new technical support experience, and contact us !

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