Since 2002, the company is ISO 9001 certified and since then this certification has been successfully renewed every three years.
This certification assures our global customers that Polyplus-transfection® has established reliable and effective processes for product development, manufacturing, sales and customer support, all of which are assessed by our Quality Management System. Customer satisfaction is at the center of our concerns.
At Polyplus-transfection®, innovation energizes our Quality Management System: our goal is to always improve our customers’ satisfaction by anticipating their needs when possible and by offering innovative technological solutions. For this purpose, we have developed methods to find out from our customers what their requirements are. This allows us to develop products meeting expectations of the most demanding scientists and to improve the existing reagents.
Quality standards are also decisive factors prior to launching new reagents. At Polyplus-transfection®, our permanent commitment towards maintaining high quality standards is a goal that mobilizes the entire company. This therefore defines, the pillars of our Quality Policy:
- Understanding requirements and expectations of our customers
- Regular development of our technical skill by a constant technology watch and by close maintenance of high-performance equipments
- Assuring adequacy of the level of skills and the technical needs of the members of the company
- Setting up and conduct the quality training of the staff
- Managing and improving our Quality Management System
Read more about our quality management system here below: